Ordering Information, Policies, Etc.
CUSTOM ENGRAVING FAQs
Can you engrave my item?
Yes! We can engrave almost anything! Because we specialize in Hand Engraving, your item does not need to fit into a machine!
Can you engrave leather?
Leather and vinyl products cannot be engraved. However, they can be embossed or debossed. We do not have an embossing or debossing service. We can engrave a beautiful silver or brass plate to attach to your leather or vinyl item.

Can you engrave my logo or artwork?
Yes! We can engrave any black and white artwork, line drawings and logos. We can adapt your color art and logos for engraving. Artwork charges will apply.
Can you engrave in foreign languages?
Yes! We can engrave in any language, even those using different alphabets! However, you must provide us with the exact inscription and font style, as we engrave it as though it were "artwork". Please see Artwork Requirements.
What typestyle or fonts do you use?
We specialize in Copperplate Engraving, a beautiful and elegant hand script. However, we can engrave using many common fonts on many items.
How do I get something of mine engraved?
Call or email us with a description of your item and your engraving requirements. We will give you an engraving estimate. You may either bring in your item or ship it to us. If you ship your item, please include your name, phone number and return shipping address. Also include your engraving instructions and any artwork you have requested to be engraved. Please see Artwork Requirements.
How much will engraving cost?
Because every Engraving order is custom designed, pricing depends on the size and amount of lettering, any added monograms and artwork and the intricacy of the designs. Please call for price quotation.
How long will the engraving take?

Because every Engraving order is custom designed, production time depends on the size of your order and the item/items being engraved. Typically, an order takes 5-7 working days to complete. Large orders can take 1-2 weeks. Please see Production & Delivery.
How do I order Engraved Wine Bottles?
Call or email us with your request and your engraving requirements. We will give you an estimate. You may come into the shop, email or call us with your order. Please see Payment Policies.
How do I order merchandise from The Crystal Gallery?
Call or email us with your request and your engraving requirements. We will give you an estimate. You may come into the shop, email or call us with your order. Please see Payment Policies.

How to Order

Call us or email us to place an order! (818) 706-2151

Production & Delivery
Because every Engraving order is custom designed, production time depends on the size of your order and the item/items being engraved. Typically, an order takes 3-4 working days to complete. Large orders can take 1-2 weeks. Delivery takes 1-2 days to Southern California, up to 1 week to the East Coast.

Artwork Requirements
We accept artwork via email or regular mail. We accept file formats of psd, .pdf, .eps or.ai. We require the highest resolution, minimum 350dpi. If you are bringing in or mailing us a hard copy, we can scan artwork and logos from letterhead, brochures and business cards, however, artwork and set-up fees will apply.

Customer Service
We pride ourselves on our excellent customer service. Please call Monday through Friday, between 10am and 5pm (pst).

Shipping Charges
We ship FedEx Ground. We suggest providing a work address if you are away from home during the day. Wine and champagne orders must be signed for by someone 21 years of age or older.

Payment Policies
Merchandise to be engraved must be paid for at the time of order. We accept VISA, Mastercard, American Express and Discover over the phone; and these plus checks and cash in the shop. E-mail is not encrypted, so please do not transmit your credit card number via e-mail, just give us a call.

Return Policies
We will accept for return any un-engraved merchandise purchased from our shop, still new and in the original packaging within 30 days of purchase.

Terms & Conditions
Merchandise to be engraved must be paid for at the time of order. We guarantee every order for quality and accuracy and will replace any order that is incorrect due to our error.

Privacy Policy
The Engraved Letter and The Crystal Gallery understands how important your privacy is and pledges that we will not sell, rent or loan any personal information you provide to us to any third party without your prior consent. The Engraved Letter and The Crystal Gallery occasionally publishes an email newsletter or mails our customers notices regarding exceptional shopping values. We pledge that all such correspondence you receive will be directly from us and that you may elect to discontinue receiving correspondence from us at any time.


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We transform ordinary gifts into personalized treasures.
Complete Engraving, Etching & Sandblasting Services!


A unique, personalized gift and awards store, our showroom is located in Agoura Hills.
 We carry wine, champagne, crystal, silver and a fine gift assortment designed to be modern or traditional, sentimental or sassy, always treasured.
We call it unique and personal. This means your gift selections are one-of-a-kind.
Whether corporate or personal, gifts that you will be excited to give.

Serving Agoura Hills, Malibu, Calabasas, Westlake Village, Thousand Oaks, Newbury Park, Camarillo, Moorpark, Conejo Valley, Simi Valley, the Greater Ventura and Los Angeles Areas
THE AREA'S BEST ENGRAVERS!