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Ordering Information,
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CUSTOM ENGRAVING FAQs
Can you engrave my
item?
Yes! We can engrave
almost anything! Because we specialize in Hand
Engraving, your item does not need to fit into a
machine!
Can you engrave leather?
Leather and vinyl products
cannot be engraved. However, they can be embossed or
debossed. We do not have an embossing or debossing
service. We can engrave a beautiful silver or brass
plate to attach to your leather or vinyl item.
Can you
engrave my logo or artwork?
Yes! We
can engrave any black and white artwork, line drawings
and logos. We can adapt your color art and logos for
engraving. Artwork charges will apply.
Can you engrave in
foreign languages?
Yes! We
can engrave in any language, even those using different
alphabets! However, you must provide us with the exact
inscription and font style, as we engrave it as though
it were "artwork". Please see
Artwork Requirements.
What
typestyle or fonts do you use?
We
specialize in Copperplate Engraving, a beautiful and
elegant hand script. However, we can engrave using many
common fonts on many items.
How do I get something of
mine engraved?
Call or email us with a
description of your item and your engraving
requirements. We will give you an engraving estimate.
You may either bring in your item or ship it to us. If
you ship your item, please include your name, phone
number and return shipping address. Also include your
engraving instructions and any artwork you have
requested to be engraved. Please see
Artwork Requirements.
How much will engraving
cost?
Because every Engraving order is custom
designed, pricing depends on the size and amount
of lettering, any added monograms and artwork and the
intricacy of the designs. Please call for price
quotation.
How long will the
engraving take?
Because every Engraving order is custom
designed, production time depends on the size of
your order and the item/items being engraved. Typically,
an order takes 5-7 working days to complete. Large
orders can take 1-2 weeks. Please see
Production &
Delivery.
How do I order Engraved
Wine Bottles?
Call
or email us with your request and your engraving
requirements. We will give you an estimate. You may come
into the shop, email or call us with your order. Please
see Payment Policies.
How do I order merchandise from
The Crystal Gallery?
Call or email us with your
request and your engraving requirements. We will give
you an estimate. You may come into the shop, email or
call us with your order. Please see
Payment Policies.
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How to Order
Call us or
email us to place an order! (818) 706-2151
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Production &
Delivery
Because every Engraving
order is custom designed, production time
depends on the size of your order and the
item/items being engraved. Typically, an order
takes 3-4 working days to complete. Large orders
can take 1-2 weeks. Delivery takes 1-2 days to
Southern California, up to 1 week to the East
Coast.
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Artwork
Requirements
We accept
artwork via email or regular mail. We accept
file formats of psd, .pdf, .eps or.ai. We
require the highest resolution, minimum 350dpi.
If you are bringing in or mailing us a hard
copy, we can scan artwork and logos from
letterhead, brochures and business cards,
however, artwork and set-up fees will apply.
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Customer Service
We pride
ourselves on our excellent customer service.
Please call Monday through Friday, between 10am
and 5pm (pst).
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Shipping Charges
We ship FedEx
Ground. We suggest providing a work address if
you are away from home during the day. Wine and
champagne orders must be signed for by someone
21 years of age or older.
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Payment Policies
Merchandise
to be engraved must be paid for at the time of
order. We accept VISA, Mastercard, American
Express and Discover over the phone; and these
plus checks and cash in the shop. E-mail is not
encrypted, so please do not transmit your credit
card number via e-mail, just give us a call.
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Return Policies
We will
accept for return any un-engraved merchandise
purchased from our shop, still new and in the
original packaging within 30 days of purchase.
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Terms &
Conditions
Merchandise to be
engraved must be paid for at the time of order.
We guarantee every order for quality and
accuracy and will replace any order that is
incorrect due to our error.
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Privacy Policy
The Engraved Letter and The Crystal Gallery
understands how important your privacy is and
pledges that we will not sell, rent or loan any
personal information you provide to us to any
third party without your prior consent. The
Engraved Letter and The Crystal Gallery
occasionally publishes an email newsletter or
mails our customers notices regarding
exceptional shopping values. We pledge that all
such correspondence you receive will be directly
from us and that you may elect to discontinue
receiving correspondence from us at any time.
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